Your Online Superstore - Secure Shopping
Safety and Security Tips:
and Selling on Amazon.com
Amazon.com is concerned about the safety and
security of our
customers. Accordingly, we have put a number of technological
protections in place to ensure that our transaction process is
extremely safe and that our customers' information is secure.
Additionally, Amazon.com takes a number of steps to help ensure that
our third-party seller platforms are safe and that our sellers are of
the highest quality. However, keep in mind that customer protection is
a two-way street. When buying or selling on any online venue, caution
must always be practiced.
The overwhelming majority of online transactions are completed
without incident. While the possibility of being defrauded by a
third-party seller is minimal, there are some risks. Amazon.com has
developed the following guidelines to help ensure that your online
shopping experience is safe and secure.
Buyer and Seller Tip: Protect your
- If using a public computer or
terminal, always log
out when you complete an online session.
- Keep your passwords private.
Remember, anybody who knows your password may access your account.
- When creating a password, use at
least 8 characters--a combination of letters and numbers is best. Do
not use dictionary words, your name, e-mail address, or other personal
information that can be easily obtained. It is also recommended that
you frequently change your password. If you need assistance with this,
visit our Changing
Your Password Help page.
- Avoid using the same password for
multiple online accounts.
Buyer and Seller Tip: Be wary of
unsolicited e-mail and telephone contacts.
- Amazon.com will never e-mail or call a customer and ask that they
disclose or verify their Amazon.com password, credit card, or banking
account number. Such information should only be submitted when
completing an order on Amazon.com, registering for Amazon Payments,
contacting Amazon.com directly, or when making updates to our Account or
Account areas. If you receive a suspicious e-mail with a link to
update your account information, do not click on the
link--instead go directly to www.amazon.com and then to your account.
You can find out more about How
to Identify Phishing or Spoofed E-mails from our Help page.
- If you are contacted by, or receive an unsolicited e-mail from an
unknown entity, and are asked to confirm or provide your password or
personal or banking information, simply disregard the request and report
the incident to Amazon.com for investigation.
- Buyers and sellers on the third-party sales platform
(Marketplace) should always carefully review order and shipment
confirmation e-mails to ensure that they are legitimate and have been
sent by Amazon.com. To do this, simply cross-reference confirmation
e-mails with the transaction history found within the Seller
- If you receive a suspected spoofed Amazon.com e-mail, or discover
a fake Amazon.com Web site, please report
the incident to Amazon.com. You can also learn more about Amazon.com's
legal efforts to help stop spoofing.
Buyer Tip: Research your
- Buyers should always research a seller's feedback history prior
to initiating a transaction. Feedback is the leading indicator of a
seller's overall quality. Look for clues within a seller's feedback
that indicate the following: The ability to fulfill and ship orders in
a timely fashion, a seller's willingness to resolve transaction
disputes, and an indication that the quality of the products shipped
matches the description supplied by the seller. Learn more about seller
Buyer Tip: Only use Amazon Payments
for Marketplace transactions.
Payments (paying for items through Amazon.com's Shopping Cart or
1-Click) is safe, secure, guaranteed, and provides buyers with a
convenient method of payment. Amazon Payments is the only authorized
and recognized form of payment for Marketplace purchases. Marketplace
sellers may only use Amazon.com Payments to complete transactions.
- Regardless of circumstances, buyers should never pay for
a Marketplace item using an alternative form of payment such as wire
transfer, credit card, money orders, check, cash, etc.
- Marketplace transactions paid for using alternative forms of
payment are not eligible for protection under the Amazon.com A-to-z
Guarantee; therefore, it is extremely important that buyers only
use Amazon.com Payments to complete Marketplace transactions.
Seller Tip: Ship only to supported
- Marketplace orders must only be shipped to addresses supplied by
Amazon.com (contained within the ship confirmation e-mails). Sellers
should be especially concerned if contacted by a buyer and asked to
ship a completed order to an alternative address. In this case, if
requested to ship to an alternate address, cancel the order and have
the buyer place a new one. Buyers are responsible for providing a
current shipping address upon placing the order or creating their