Your Online Superstore - Returns Policy
You may return new, unopened items sold and
fulfilled by Amazon.com
within 30 days of delivery for a full refund. Items should be returned
in their original product packaging. We'll also pay the return shipping
costs if the return is a result of our error. Just visit our online Returns
Center, and we will guide you through the process and even supply
you with a return mailing label you can print out.
You should expect to receive your refund
within four weeks of giving
your package to the return shipper, however, in many cases you will
receive a refund more quickly. This time period includes the transit
time for us to receive your return from the shipper (5 to 10 business
days), the time it takes us to process your return once we receive it
(3 to 5 business days), and the time it takes your bank to process our
refund request (5 to 10 business days). We'll notify you via e-mail of
your refund once we've received and processed the returned
This page outlines the details of our returns
policy rules and
Be sure to visit our Product
Specific Policies page for more information on returns for the
various product lines (such as toys, electronics, magazines,
that are Not Returnable
Amazon.com does not accept returns of the
items that are gas-powered or contain flammable
liquids. (These items will say "This item cannot be returned" on their
product detail page.)
laptops and desktops more than 30 days after delivery.
- Any product
missing the serial number or UPC.
- Downloadable software products.
products and Gourmet gift baskets.
- Pay As You
Go (or prepaid) phone cards.
purchased from sellers other than Amazon.com.
Jewelry orders (Learn
Partial Refunds will be issued for the
- Most items
that are returned more than 30 days after delivery.
- Any item
that has obvious signs of use.
- Any opened
laptop or desktop computer. A 15% restocking fee will
- Any CD,
DVD, VHS tape, software, video game, cassette tape, or
vinyl record that has been opened/taken out of its plastic wrap. (If
you discover that the item is defective after the package is opened, a
full refund or replacement will still be granted.)
- Any item
not returned in the condition it was received.
To find out more about how refunds are
calculated, visit our Refunds
Returned After 30 Days
Orders that were delivered more than
days ago will not appear in the list of orders eligible for return in
our online Returns Center. Such an order will receive only a partial
refund if you do choose to return it. If you still wish to return it,
follow our instructions on the Packing
& Sending Your Return page (be sure to include the packing slip
in the box), and ship the order to:
- RETURNS CENTER - AMAZON.COM
- 172 Trade Street
- Lexington, KY 40511 USA
If you received a faulty item and need to
exchange it for the same
item, visit our Returns Center to request a replacement. If you would
like to exchange an item for a different one, please return the
original item through our online Returns
Center (you will be refunded your original purchase price once we
receive the item) and place another order for the item you wish to
purchase. You do not have to wait for us to receive the original item
before placing the new order.
Please note that it takes us 3 to 5 business
days to process returns
once they arrive at our Returns Center. You can view completed returns
and refunds by visiting Your Account
accessing the relevant order summary.
Purchased from Other Sellers
As the Amazon.com Web site offers items for
sale both by Amazon.com
and by registered third-party sellers, it is important in the returns
process to know from whom the item was purchased.
- Visit Your
Account and view the order. Click on the
order number and the
seller is listed at the top of your order information.
to be returned was not sold by Amazon.com, you will need
the seller directly or follow the specific Amazon Merchant's return
instructions found in the order summary of Your Account.
For more about third-party seller return
policies and additional
instructions, visit the following pages:
Amazon.com subsidiaries operating on
third-party platforms, such as
Warehouse Deals, may have different policies. Merchant policies are
accessible before ordering, wherever product details are made
Items Shipped By Specialty Carriers
We are happy to accept returns for large
that are shipped via
our specialty shippers. These items do require a special type of return
and cannot be returned with a pre-paid return mailing label like
standard shipments. If you need to return an item shipped via a
specialty shipper, you visit our online Returns
Center and request the return. We will follow up with instructions
for returning the item. Note: Returns that are not the result
of our error will be subject to a return shipping fee which will be
deducted from the refund.
Items purchased from Amazon.com cannot be
returned to a physical
store (such as Borders, Target, or Office Depot stores). Items
purchased from Amazon Merchants such as Eddie Bauer or Macy's are
subject to the individual merchant's return policy; please click the
related link in the order summary in Your Account
Return Mailing Label
The return mailing labels obtained from our
online Returns Center
are valid only for returns shipped within the U.S.
Each return mailing label is coded for a
specific shipment. Please
do not include items from other orders, or other shipments from the
same order, in the same box, or you will not receive the correct
refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return
is a result of our
error (you received an incorrect or defective item, etc.), we'll pay
the return shipping costs.
If you use this mailing label and your return
is not the result of
our error, the shipping cost of that returned item will be deducted
from your refund. The amount deducted will be equivalent to our standard
shipping cost for that item.